AFTER-SALES SERVICES

o  SPARE PARTS

When a machine or end of line is delivered, we send our customers a list of spare parts that can be ordered by email or phone call. We guarantee high reactivity in the supply of standard spare parts, available in our warehouse.

o  MAINTENANCE CONTRACT

On request, maintenance contracts can be studied and implemented according to your requirements.

o  TRAINING

We carry out training at our clients' facilities with a program focused on operators and another program focused on maintenance personnel, as well as specific training manuals.

o  TECHNICAL SUPPORT

In the event of a problem, our after-sales teams or software engineers can resolve customer issues quickly with a modem or come directly to your site.

MACHINE MODIFICATIONS

Our teams have to adapt to the constant changes in the market throughout their lives. Our after-sales team is available to our customers to follow up on their requests for machine modifications, for example:


o  FORMAT CHANGES OR NEW SIZES

o  INTEGRATION OF NEW ELEMENTS OR PERIPHERALS

o  MODIFICATION OR UPDATING THE AUTOMATION

o  MAINTENANCE AND REVISIONS

o  MOVE MACHINES FROM ONE SITE TO ANOTHER


To carry out an assessment of modifications, it is necessary to carry out an inspection visit. We take this opportunity to propose improvements aimed at optimizing the performance of your ends of production lines.